My Work

Featured Case Study: Papa Johns

As the Lead UX for Loyalty at Papa Johns, my role is to drive results-oriented insights by leveraging innovative digital experiences. Through a combination of user research, design thinking, and data-driven strategies, I focus on creating intuitive and engaging solutions that elevate customer loyalty. My work includes refining the customer journey, enhancing gamification elements, and ensuring personalization, all while aligning business goals with user needs to deliver a rewarding, seamless experience that boosts engagement and strengthens brand loyalty.

Mark A. Dorsey

Thank you for exploring my portfolio. With over 20+ years of design experience, picking projects that reflect the scope of work is always a challenge…I hope you enjoy!